Council approves 311 system to improve service to citizens
New decision on operational costs will mean savings for taxpayers
Mayor Sam Sullivan today congratulated Council for moving forward on the implementation of a 311 system and consolidated citizen service centre for Vancouver.
311 will provide a single phone number for non-emergency municipal services and information, and will be available 24 hours a day, seven days a week in multiple languages. The system is also expected to result in more streamlined operations and potential cost savings for the City.